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Employment

Nexicom is a leading Communications service provider in Central Ontario. We provide the latest technology...with a neighbourly touch. We're big enough to provide top-quality service, and small enough to give the one-on-one attention that big city providers can't match.

We offer a professional, friendly work environment which encourages learning and growth with a positive attitude. We are looking for individuals with enthusiasm and integrity who will deliver the latest technology with personal care to our customers.

Nexicom is currently seeking individuals to fill the following positions:

Part Time Technical Customer Service Help Desk Rep - 12 Month ContractJanuary 20, 2014 3:53pm

Nexicom is currently seeking a Technical Customer Service Help Desk Representative - 12 Month Contract position of 8 - 32 hours per week.

The successful candidate will be responsible for the following:

  • Assisting all customers with account inquiries at the counter, over the phone or via e-mail,
  • Taking applications for new services and keep customer history current
  • Participating in phone sales campaigns to up sell our services and help customers
  • Inputting new customer billing and payment information into billing systems for basic services as required
  • Taking payments and entering them in the billing system, preparing the bank deposits, and ensuring daily reports balance to the deposit
  • Providing back up to the Support Team with regards to data entry of telephone programming codes, preparing trouble tickets and locate requests
  • Other duties include: clerical duties such as opening the mail and processing the outgoing mail, maintaining the inventory of cellphones/telephones and equipment for over-the-counter sales, ensure office equipment is operational, closing the office, counting revenue from the payphones, and other duties as assigned by the Manager.

The position requires a well-spoken, articulate, pleasant-mannered and flexible, individual with effective listening and analytical skills who delivers excellence in customer service with a professional approach to customers and staff. 

The successful candidate will be required to be able to work amongst our 4 locations, Millbrook, Lindsay, Peterborough and Lakefield.

Qualifications:

  •   A related post-secondary education or Highschool Diploma and equivalent experience
    • 1 to 2 years of previous experience in an office environment using business tools preferred
    •  Excellent customer service and problem-solving skills
    •  A positive, friendly attitude with the willingness and ability to sell
    •  An understanding of the sales process
    •  Ability to learn and share information with others and able to work in a team environment a must
    •  Ability to work in a fast-paced environment, while effectively managing multiple tasks

           • Experience in a structured team environment. Help Desk experience is an asset

  •   Data entry, PC repair and maintenance.

          • Experience setting up WIFI and Email on mobile devices.
          • Working knowledge of Windows OS from Windows XP to Windows 8, Apple OS knowledge is an asset.
         • Internet and Basic Networking knowledge is an asset
         •  Working knowledge of the Internet, Internet technologies, and technological/industry trends, as well as personal computers, e-mail and operating systems, dial-up and high-speed Internet connectivity
          •  Familiarity with trouble reporting systems
 

If you have what it takes to WOW us and our customers with your service abilities we would love to hear from you.

 

 

Qualified applicants may forward their resume before 3pm, April 25, 2014 to:

Nexicom, Human Resources
5 King St. East, Millbrook , ON L0A 1G0
Email: hr@nexicomgroup.net
www.nexicom.net

*We sincerely thank all those that take the time to apply, however due to the volume of resumes received only those that are selected for an interview will be contacted