Careers

Nexicom is currently seeking a Permanent full-time Technical Support Representative.

Position Overview:

Nexicom offers a fast paced, high energy, customer centered work environment. We offer:

• Competitive wages starting at $19.50
• Positive work culture
• Excellent company benefits including both Health and Dental
• Matched Pension Plan
• Yearly performance reviews
• Access to courses and training for continual learning and development

The successful candidate will be responsible for the following:

• Trouble Shooting customers Internet connectivity issues;
• Assisting all customers with account inquiries at the counter, over the phone or via e-mail,
• Taking applications for new services and keep customer history current
• Inputting new customer billing and payment information into billing systems for basic services as required
• Providing back up to the Support Team with regards to data entry of telephone programming codes, preparing trouble tickets and locate requests
• The position requires a well-spoken, articulate, pleasant-mannered and flexible, individual with effective listening and analytical skills who delivers excellence in customer service with a professional approach to customers and staff.
• The successful candidate will be required to work from Millbrook ON. _

Qualifications:_

• Minimum entry level post secondary education with some specialization in computers and the internet. (Fibre, wireless, DSL & Cable)
• 1 to 2 years of previous experience in an office environment using business tool
• Excellent customer service and problem-solving skills;
• A positive, friendly attitude with the willingness and ability to assist our customers and promote our services;
• Ability to learn and share information with others and able to work in a team environment a must;
• Ability to work in a fast-paced environment, while effectively managing multiple tasks
• Experience in a structured team environment. Technical Support experience is an asset;
• Data entry, PC repair and maintenance
• Experience setting up WIFI and Email on mobile devices;
• Working knowledge of Windows OS from Windows XP to Windows 10, Apple OS knowledge is an asset;
• Internet and Basic Networking knowledge is an asset;
• Working knowledge of the Internet, Internet technologies, and technological/industry trends, as well as personal computers, e-mail and operating systems, dial-up and high-speed Internet connectivity;
• Familiarity with trouble reporting systems a huge asset.

If you have what it takes to WOW us and our customers with your service abilities we would love to hear from you.

If you have the qualifications, please submit your resume and cover letter no later than October 24^th to hr@nexicomgroup.net.

Nexicom is a leading Communications service provider in Central Ontario, with over 125 years of experience. We provide the latest technology...with a neighbourly touch. We're big enough to provide top-quality service, and small enough to give the one-on-one attention that big city providers can't match. We are currently seeking an, Accountant for a maternity leave.

Nexicom offers a fast paced, high energy, work environment. We offer:

• Competitive wages ranging from $21.50-$29.00/hr. based on skills and experience
• Positive work culture
• Yearly performance reviews
• Access to courses and training for continual learning and development

Key responsibilities include:

• Responsible for coding invoices and for reviewing weekly Accounts Payable to ensure coding is accurate.
• Process and balance bank deposits and daily cash receipts.
• Create/review journal entries to ensure revenue transferred from billing software to accounting software is accurate.
• Provide backup to Accounting Clerk for accounts payable processing.
• Provide support to users of the billing system by creating charges and credit codes.
• Prepare monthly invoices for some vendors.
• Prepare and email out to management monthly customer numbers.
• Must be capable of undertaking assigned projects and some analysis

Education:

v College diploma or University Degree specializing in accounting.
Computer Knowledge:
v Proficiency in Windows-based programs – Excel, Word, Internet Explorer, Outlook. Experience in an Accounting program.
Experience:
v One to three years in a general accounting position, an asset.

Condition of Employment:v As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.

Interested candidates should apply with resume and cover letter, no later than October 31, 2025 at 4:00 pm.  hr@nexicomgroup.net